Pacotes Serviços PC ou MAC

BASIC

10
  • Workstation Performance checkup
  • Security checkup
  • Backup check and recomendation
  • Hardware / HDD checkup
  • Answer up to 5 iT query tickets

TOP

70
  • Workstation Performance Improvement
  • Security Upgrade (Antivirus/Firewall) – 6 month
  • Auto Backup and data recovery plan – 6 month
  • Hardware / HDD checkup
  • 1 month unlimited iT tickets
  • All Driver Updates (device manufacturer)
  • All Programs Update

BUDGET

35
  • Workstation Performance Improvement
  • Security Upgrade (Antivirus/Firewall) – 6 month
  • Once-off Backup and data recovery plan
  • Hardware / HDD checkup
  • 2 weeks unlimited iT tickets
  • All Driver Updates (device manufacturer)

Contract Fee Pricing Templates

Support Plan Templates per User/Per month

ESSENCIAL

20
  • Unlimited remote support
  • 45 minute target response time
  • 4 hour resolution target
  • Next business day onsite response
  • Support covering Servers, Networks, PC’s, Mac, Phones etc.
  • Monitoring & Asset Inventory
  • Dedicated Consultant & Account Manger
  • In depth IT Audit and Documentation Set
  • IT Roadmap, IT Reports, Licensing and Warranty management
  • Additional third party support

PRIORITÁRIO

42
  • Unlimited remote support
  • 45 minute target response time
  • 4 hour resolution target
  • Next business day onsite response
  • Support covering Servers, Networks, PC’s, Mac, Phones etc.
  • Monitoring & Asset Inventory
  • Dedicated Consultant & Account Manger
  • In depth IT Audit and Documentation Set
  • IT Roadmap, IT Reports, Licensing and Warranty management
  • Additional third party support
  • 30 minute target response time
  • Unlimited onsite Break/Fix support
  • Unlimited Online Backup for Servers
  • Unlimited hosting space – Website, Email, Shared Files
  • Same day onsite response
  • Website creation and Maintenance

ONSITE

30
  • Unlimited remote support
  • 45 minute target response time
  • 4 hour resolution target
  • Next business day onsite response
  • Support covering Servers, Networks, PC’s, Mac, Phones etc.
  • Monitoring & Asset Inventory
  • Dedicated Consultant & Account Manger
  • In depth IT Audit and Documentation Set
  • IT Roadmap, IT Reports, Licensing and Warranty management
  • Additional third party support
  • 30 minute target response time
  • Unlimited onsite Break/Fix support
  • Unlimited Online Backup for Servers
  • 2Gb per user hosting space – Website and Email