Pacotes Serviços PC ou MAC
BASIC
€10
- Workstation Performance checkup
- Security checkup
- Backup check and recomendation
- Hardware / HDD checkup
- Answer up to 5 iT query tickets
TOP
€70
- Workstation Performance Improvement
- Security Upgrade (Antivirus/Firewall) – 6 month
- Auto Backup and data recovery plan – 6 month
- Hardware / HDD checkup
- 1 month unlimited iT tickets
- All Driver Updates (device manufacturer)
- All Programs Update
BUDGET
€ 35
- Workstation Performance Improvement
- Security Upgrade (Antivirus/Firewall) – 6 month
- Once-off Backup and data recovery plan
- Hardware / HDD checkup
- 2 weeks unlimited iT tickets
- All Driver Updates (device manufacturer)
Contract Fee Pricing Templates
Support Plan Templates per User/Per month
ESSENCIAL
€20
- Unlimited remote support
- 45 minute target response time
- 4 hour resolution target
- Next business day onsite response
- Support covering Servers, Networks, PC’s, Mac, Phones etc.
- Monitoring & Asset Inventory
- Dedicated Consultant & Account Manger
- In depth IT Audit and Documentation Set
- IT Roadmap, IT Reports, Licensing and Warranty management
- Additional third party support
PRIORITÁRIO
€42
- Unlimited remote support
- 45 minute target response time
- 4 hour resolution target
- Next business day onsite response
- Support covering Servers, Networks, PC’s, Mac, Phones etc.
- Monitoring & Asset Inventory
- Dedicated Consultant & Account Manger
- In depth IT Audit and Documentation Set
- IT Roadmap, IT Reports, Licensing and Warranty management
- Additional third party support
- 30 minute target response time
- Unlimited onsite Break/Fix support
- Unlimited Online Backup for Servers
- Unlimited hosting space – Website, Email, Shared Files
- Same day onsite response
- Website creation and Maintenance
ONSITE
€ 30
- Unlimited remote support
- 45 minute target response time
- 4 hour resolution target
- Next business day onsite response
- Support covering Servers, Networks, PC’s, Mac, Phones etc.
- Monitoring & Asset Inventory
- Dedicated Consultant & Account Manger
- In depth IT Audit and Documentation Set
- IT Roadmap, IT Reports, Licensing and Warranty management
- Additional third party support
- 30 minute target response time
- Unlimited onsite Break/Fix support
- Unlimited Online Backup for Servers
- 2Gb per user hosting space – Website and Email